Privacy policy

South Traditions (“South Traditions”, “we”, “our”, or “us”) operates this food retail store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience for traditional food products.

South Traditions is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, purchase food products, interact with our Services, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to personal information.

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information”, we mean information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. This does not include anonymized or de-identified data.

Depending on how you interact with our Services, we may collect the following categories:

a. Contact & Order Information

  • Name

  • Billing and shipping address

  • Phone number

  • Email address

b. Payment & Transaction Information

  • Payment method details (processed securely by third-party payment gateways)

  • Order value, payment confirmation, transaction IDs

  • Refund, replacement, or cancellation records

Note: We do not store full card, CVV, or UPI details on our servers.

c. Account Information

  • Account login credentials

  • Saved addresses

  • Preferences and settings

d. Shopping & Food-Related Information

  • Products viewed, added to cart, wish-listed, or purchased

  • Order history, returns, exchanges, and replacements

  • Delivery preferences and special delivery instructions

e. Communications

  • Messages, emails, or calls with customer support

  • Feedback, reviews, and complaints

f. Technical & Usage Information

  • Device type, browser, IP address

  • Cookies and similar tracking technologies

  • Website usage, navigation, and interaction data

2. Sources of Personal Information

We collect personal information from:

  • Directly from you when you place food orders, create an account, or contact us

  • Automatically through cookies, analytics tools, and website technologies

  • Service providers such as payment processors, shipping partners, and analytics services

  • Third-party partners, including Shopify and marketing platforms

3. How We Use Your Personal Information

We use your personal information for the following purposes:

a. Order Processing & Fulfillment

  • To process food orders and payments

  • To prepare, pack, and deliver food products

  • To manage replacements, refunds, or quality issues

b. Customer Experience & Personalization

  • To remember preferences and past orders

  • To recommend relevant food products

  • To improve product offerings and Services

c. Communication

  • Order confirmations, delivery updates, and service notifications

  • Customer support and complaint resolution

d. Marketing & Promotions

  • Promotional emails, SMS, or notifications (with opt-out options)

  • Personalized offers based on purchase history

e. Safety, Compliance & Fraud Prevention

  • To prevent fraudulent transactions

  • To comply with food safety, tax, and legal obligations

  • To maintain secure checkout and account protection

f. Legal & Regulatory Purposes

  • Compliance with applicable laws and regulations

  • Responding to lawful requests from authorities

  • Enforcing our Terms, Policies, and Food Safety standards

4. Disclosure of Personal Information

We may share your personal information:

  • With Shopify and Shopify-approved service providers

  • With payment gateways to process payments securely

  • With logistics and delivery partners to deliver food products

  • With marketing and analytics partners for promotions and insights

  • With legal or regulatory authorities if required by law

  • In connection with business transactions such as mergers or restructuring

All third parties are required to protect your information in accordance with applicable laws.

5. Relationship with Shopify

Our store is hosted on Shopify, which processes personal information to operate and improve the Services.

Shopify may use aggregated data from interactions across multiple merchants to provide enhanced features such as fraud detection and personalized advertising.

For more information, please review:

6. Food Products, Allergens & Special Notes

  • Product descriptions, ingredients, and allergen information are provided for general guidance only.

  • Customers are responsible for reviewing ingredient and allergen details before purchasing.

  • We may retain order details to handle food safety inquiries, recalls, or quality complaints.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functionality

  • Analyze traffic and improve performance

  • Personalize shopping experiences and promotions

You can manage cookie preferences through your browser settings.

8. Data Security & Retention

We take reasonable technical and organizational measures to protect your personal information. However, no system is completely secure.

We retain personal information only as long as necessary to:

  • Fulfill orders and provide Services

  • Comply with legal, tax, and food safety obligations

  • Resolve disputes and enforce policies

9. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of personal data

  • Receive a copy of your data (data portability)

  • Opt-out of targeted advertising or marketing

  • Withdraw consent for promotional communications

We will not discriminate against you for exercising your rights.

10. Children’s Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information as soon as possible.

If you believe that a child under 13 has provided us with personal information, please contact us so that we can take appropriate action.

11. International Data Transfers

Your personal information may be stored or processed outside your country of residence.

Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms for international data transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, food operations, or business practices.

The updated version will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have any questions, concerns, or privacy requests, please contact us at:

📧 Email: contact@southtraditions.com

📍 Business Address:
South Traditions, 3604 Wycliff Avenue, McKinney, TX 75071, United States